We want your ordering experience to be as smooth as possible. Here are some tips and tricks to enhance your shopping experience:

Local Options for Houston Residents:

Online Ordering and Pickup:

• Order through our website and choose the pickup option.
• Orders are typically ready within 2 hours.
• You'll be notified via email when your order is ready.
• Pickup within 10 business days to avoid cancellation and a 15% restocking fee.

In Person Shopping:

• Walk-ins welcome, no appointments needed.
• Practice social distancing during your visit.
• Monday-Friday: 10:00 AM to 6:00 PM, Saturday: 11:00 AM to 3:00 PM.
• Check for holiday hours.
• We are a cashless store and do not accept cash.

Shipping Information:

• Orders placed Monday-Friday before 3:00 P.M. CST with all in-stock items ship the same day.
• If your order includes "Pre-Order," "On-Order," or "Out-Of-Stock" items, it ships when the item is available.
• Expedite shipping by using our "Split Order Fee" to ship in-stock items separately.
• Sheet sizes of 24" x 35" and larger ship only to the lower 48 states.
• Sheet sizes larger than 24"x35" will access a $20 large item shipping fee.

Tax Exempt Status:

• We collect sales tax in specific states. If your state is not listed, no need to set up a tax-exempt account. 
• For listed states, follow the instructions below to set up a tax-exempt account.
  • Arkansas, Georgia, Kentucky, Michigan, Minnesota, Nevada, New Jersey, North Carolina, Ohio, Utah, Washington: Complete the Uniform Sales & Use Tax Resale Certificate — Multijurisdiction form and email it to info@houstonacrylic.com.
  • Florida: Email a copy of your Annual Resale Certificate for Sales Tax to info@houstonacrylic.com.
  • Hawaii: Complete the Resale Certificate for Goods General Form 1 and email it to info@houstonacrylic.com.
  • Illinois: Complete the CRT-61 Certificate of Resale and email it to info@houstonacrylic.com.
  • Indiana: Complete the ST-105 General Sales Tax Exemption Certificate and email it to info@houstonacrylic.com.
  • Louisiana: Email a copy of your LDR Resale Certificate to info@houstonacrylic.com.
  • Maryland: Email your Maryland Resale Certificate to info@houstonacrylic.com.
  • Missouri: Complete Form 149 Sales and Use Tax Exemption Certificate and email it to info@houstonacrylic.com.
  • Pennsylvania: Complete the Pennsylvania Exemption Certificate and email it to info@houstonacrylic.com.
  • Tennessee: Email your resale Tennessee Department of Revenue’s resale certificate to info@houstonacrylic.com.
  • Texas: Complete the Texas Sales and Use Tax Exemption Certification form and email it to info@houstonacrylic.com.
  • Virginia: Complete the Form ST-11 and email it to info@houstonacrylic.com.
  • Note: Tax-exempt status is not retroactive to previous orders.

Custom Cutting:

• We offer cutting down 12x19, 18x24, 24x24, and 24x35 sheets for $1.00 per sheet, with a maximum charge of $10.00.
• Custom cutting is done on Friday/Saturday.
• Follow the instructions in the item description to include this service in your cart.

Important Reminders:

• Allow a +/- ½ inch variation for length and width and a +/- 10% variation in thickness for all acrylic sheets.
• Corners/edges may be unfinished or slightly chipped from cutting.
• Remove any crinkled, torn, or lifted masking tape.

Contact Us:

If you have any questions or need assistance, please don't hesitate to Contact Us.

We appreciate your business!