U.S.* orders over $100 ship for FREE! | U.S.* Orders $50-$99 ship for $7.50 | Orders* placed by 3pm CST ship the SAME BUSINESS DAY!

Ordering Tips

We want your shopping experience with Houston Acrylic to be smooth, stress-free, and enjoyable. Here are some helpful tips and tricks to guide you through the ordering process!

Local Options for Houston Residents

Online Ordering & Pickup:

  • Place your order on our website and select the Pickup option at checkout.

  • Orders are usually ready within 2 hours.

  • You'll receive an email notification when your order is ready.

  • Please pick up your order within 10 business days to avoid cancellation and a 15% restocking fee.

In-Person Shopping:

  • Walk-ins welcome! No appointment necessary.

  • Store hours:

    • Monday–Friday: 10:00 AM – 6:00 PM

    • Saturday: 11:00 AM – 3:00 PM

  • Check for holiday hours on our homepage or social media.

  • Cashless store – We do not accept cash.

Shipping Information

  • Orders placed Monday–Friday before 3:00 PM CST with all in-stock items ship the same day.

  • Orders that include Pre-Order, On-Order, or Out-of-Stock items will ship once all items are available.

  • Need your in-stock items sooner? Add our Split Order Fee to your cart to ship those items separately.

  • Large sheets (24"x35" and up) only ship to the lower 48 states.

  • A $20 large item shipping fee applies to sheets larger than 24"x35".

Tax-Exempt Customers

  • We collect sales tax in specific states.

  • If your state isn’t listed at checkout, there’s no need to set up a tax-exempt account.

  • If you do need to set up your account as tax-exempt, click here for instructions.

Custom Cutting Services

  • We offer to cut down 12"x19", 18"x24", 24"x24", and 24"x35" sheets for $1.00 per sheet, with a maximum charge of $10.00.

  • Custom cutting is performed on Fridays.

  • Follow the instructions in each product listing to add this service to your cart.

Important Reminders

  • Allow for a ± ½ inch variation in sheet length and width and ± 30% variation in thickness.

  • Our sheets are saw-cut, which means edges may be unfinished and corners may be slightly chipped.

  • Be sure to remove any torn or lifted masking tape before cutting.

  • Some products may have natural imperfections due to the manufacturing process.

Samples and Product Photos

  • Our typical sheet size is 12"x19", though some styles come in 18"x24", 24"x35", or custom sizes (by request).

  • Product photos show a 3"x3" laser-cut sample to highlight color and engraving potential. This does not mean sheets will come with rounded corners.

  • If you need rounded corners or special cuts, we're happy to help via a custom laser-cutting service (additional time and charges apply).

  • Samples are available! Add a 2"x2" unbranded sample to your cart directly from the product page.

Need Help?

If you have questions or need assistance, don’t hesitate to contact us.
We appreciate your business and love supporting your creative journey!